Sony pro service centre opens in London

The first UK walk-in service centre for Sony professional camera users is now officially open at the London, SE11-based Fixation HQ.

Photo: Fixation service experts Jayesh Patel and Pabita Adhikan

Plans for the pioneering Sony PRO Support Service centre were announced in June at a special joint presentation (below) by Yosuke Aoki, Sony Europe Digital Imaging Vice President and David Garratt, CEO at Wex Group (Fixation’s parent company) – with a planned a target opening date of September 1.

Said David Garratt: “We are delighted to announce we have met that deadline pledge. This is a truly groundbreaking partnership with Sony – and a very important development for Fixation. Now the growing numbers of Sony professional camera shooters can simply drop their kit off at Fixation for service and support rather than having to despatch it to the Sony plant in Wales.”

He added: “Our long experience in this business tells us professionals want choice, advice, convenience and continuity. Our new service promises free estimates, free sensor cleaning opportunities and fast turnaround times on service and repairs, and covers all Sony E-Mount bodies and lenses and all RX-range compacts. Enhanced services will be offered as part of the Sony PRO Support Programme.”

Yosuke Aoki said: “This new centre demonstrates our intent to support professional photographers to the fullest extent. The very latest Sony capture products, including the new A9, mean there are now huge opportunities for professional photographers to create many new and original images.”

He added: “But it’s not just about the sale of the camera, it’s also about providing highly professional support and service.”

Barry Edmonds senior workshop manager at Fixation added:  ‘Sony are upping their game for professional photographers and we’re seeing more and more of our customers realising the benefits of their mirrorless cameras. It’s important for us to be able to offer these users the same level of support that we’ve been renowned for over many years.’

www.fixationuk.com

Sony launch UK PRO support

Sony today announced the expansion of its Imaging PRO Support programme to include the UK. The programme is scheduled to start in the UK in September 2016 and continues to gain momentum as an increasing amount of professional photographers are switching to Sony cameras.

Imaging PRO Support offers advice and help to members including a dedicated telephone help desk offering professional photographers support in using their α camera equipment. There’s a free collection and return service for units requiring repairs, plus a free back-up loan unit to keep professional photographers up and running. In addition, members can benefit from a free twice-yearly image sensor cleaning service with filter glass replacement if necessary and firmware check-up to keep their cameras in top condition.

There’s no membership fee for the service that’s offered to professional photographers who own at least two Sony α camera bodies and three Sony α lenses from the qualifying list detailed beneath.

The Sony Imaging PRO support programme is now live in Japan, South Korea, Hong Kong, Taiwan, Germany, Switzerland, Austria and the United States. Rollout in other European countries is currently under consideration.

Qualifying Cameras and Lenses

Your editor notes with pleasure that he’s not apparently a pro despite several qualifications and a working lifetime in the business covering 40 years, since he doesn’t own the right lenses, having sold several on the list as inappropriate or superceded, and preferring others for practical reasons (for example, using the 50mm SAL macro not the 100mm, and having found the 70-400mm SAL G and 70-300mm SAL G inferior to alternatives, selling the 24mm f/2 CZ SSM because the 28mm f/2 SEL proved far better). I appear to prefer third party glass, or lenses Sony doesn’t class as pro, like the excellent 24-240mm SEL, the little 28mm f/2, the SAL 28-75mm f/2.8 SAM, the SAL 85mm f/2.8 SAM, the 10-18mm SEL, 35mm f/1.8 and 50mm f/1.8 OSS primes for A6000 stabilised video (not listed, and nor is the A6300 which is remarkable when the old NEX-7 is included). Also, exactly why the original A77 – again not easy to use for pro work because of the noise levels, relative to newer ‘amateur’ offerings – is in Group A when the excellent A7 MkII is listed in Group B with the NEX-7 and original A7, who knows? Indeed, why have Group A or Group B?

However, the deal looks pretty good but it’s not for me despite my Sony system including two A7 series bodies one of them the top A7RII, two LA adaptors, two flashguns, one A6000, two A580 bodies, one A700, RX10, RX100MkIII and fourteen Sony lenses (not counting any Minolta A-mount lenses, and of course not counting Tamron, Sigma, Samyang, Canon, Voigtlander or others). I’d have to buy two more expensive heavy lenses, non-OSS lenses, or bulky lenses since Sony’s criterion seems to be the cost of the lenses and not their usefulness to the photographer.

Camera Bodies Group ‘A’

  • SLT-A99(V)
  • SLT-A77(V)
  • ILCA-77M2
  • ILCE-7R
  • ILCE-7RM2
  • ILCE-7S
  • ILCE-7SM2
  • DSC-RX1
  • DSC-RX1R
  • DSC-RX1RM2

Camera Bodies Group ‘B’

  • ILCE-7
  • ILCE-7M2
  • NEX-7

α A-mount lenses

  • SAL100M28
  • SAL135F18Z
  • SAL135F28
  • SAL1635Z
  • SAL1635Z2
  • SAL1680Z
  • SAL16F28
  • SAL2470Z
  • SAL2470Z2
  • SAL24F20Z
  • SAL300F28G
  • SAL300F28G2
  • SAL35F14G
  • SAL500F40G
  • SAL50F14Z
  • SAL70200G
  • SAL70200G2
  • SAL70300G
  • SAL70300G2
  • SAL70400G
  • SAL70400G2
  • SAL85F14Z

α E-mount

  • SEL1670Z
  • SEL2470Z
  • SEL24F18Z
  • SEL35F28Z
  • SEL55F18Z
  • SEL70200G
  • SELP18105G
  • SEL1635Z
  • SELP28135G
  • SEL35F14Z
  • SEL90F28G
  • SEL85F14GM
  • SEL2470GM
  • SEL70200GM
  • SEL70300G

    [i] The programme is designed for professional photographers and as such, applicants will need to provide proof of their revenue stream generated from their photography work. Sony reserves the right to judge individual cases on their merits.

Sony roll out Pro support in Europe

Professional photographers in Europe can benefit from valuable help and extra peace of mind with the launch of Sony Imaging PRO Support. There’s no membership fee for the service, which is offered to professional photographers who own qualifying Sony α camera bodies and lenses.

Following its successful launch in Japan, South Korea, Hong Kong and Taiwan, Sony Imaging PRO Support makes its official European debut in Germany from April next year, followed by rollout in other countries.

A dedicated telephone help desk gives professional photographers expert support with using their camera equipment.

There’s a free collection and return service for units requiring repairs, plus a free back-up loan unit which helps to keep professional photographers up and running.

In addition, enrolled Sony Imaging PRO Support customers can benefit from a free twice-yearly image sensor cleaning service and firmware check-up to keep their cameras in top condition.

To be eligible for the service, professional photographers must own multiple Sony high-end α cameras such as α99, α7 series and Sony G or Carl Zeiss lenses. The details about the application and service will be announced closer to launch date.

Canon launches UK/IR pro dealer network

United Kingdom / Republic of Ireland, 02 February, 2009: Canon today announces the launch of the EOS Professional Network (EPN) across the UK & Ireland. The Network will consist of EOS Professional Centres and EOS Professional Stockists. This may sound similar to Sony’s ACE dealer concept – but read the small print! It includes hire stock. Canon is fighting back seriously.
Continue reading »